Verizon Rewards Customers with $20 Credit Following Service Disruption

Cellular provider Verizon is offering a billing credit to customers impacted by a network disruption that occurred on Wednesday. This outage left many users across the country unable to access voice and data services.

In a social media post on X, Verizon acknowledged the issue, stating, “Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves.”

To provide some relief, the company announced a $20 account credit for affected customers. This credit can be easily redeemed by logging into the myVerizon app. “You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits,” Verizon explained.

VERIZON PHONE SERVICE GOES DOWN FOR SOME CUSTOMERS

The outage began late Wednesday morning and Verizon said it was resolved that night. (Nicolas Economou/NurPhoto via Getty Images)

The company emphasized that the credit is not intended to fully compensate for the inconvenience caused. “No credit really can. But it’s a way of acknowledging your time and showing that this matters to us,” Verizon stated.

According to outage tracking website Downdetector, there were over 100,000 outage reports on Wednesday afternoon. However, the actual number of affected users may vary, as Downdetector relies on user-submitted reports.

Verizon confirmed that the outage was resolved by Wednesday night, with Downdetector reporting a significant drop in outage reports overnight. While most issues appeared to be resolved, some residual reports continued into Thursday.

T-MOBILE MOCKS VERIZON AS OUTAGE IMPACTS RIVAL’S CUSTOMERS NATIONWIDE

Verizon said affected customers can access their $20 credit through the provider’s app. (Pau Barrena/AFP via Getty Images)

For those still experiencing connectivity issues, Verizon advised, “If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.” The company expressed its commitment to improving service, stating, “We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.”

In September 2024, Verizon faced a nationwide wireless outage that impacted over 100,000 users, leaving many customers, including iPhone users, stuck in SOS mode while others experienced dropped calls.

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This outage drew the attention of the Federal Communications Commission, which had previously reached a settlement with Verizon earlier in the year. This settlement required the carrier to pay over $1 million to resolve an investigation into 911 outages across six states, along with entering into a compliance plan with the FCC.

Cellular provider Verizon is offering a billing credit to customers impacted by a network disruption that occurred on Wednesday. This outage left many users across the country unable to access voice and data services.

In a social media post on X, Verizon acknowledged the issue, stating, “Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves.”

To provide some relief, the company announced a $20 account credit for affected customers. This credit can be easily redeemed by logging into the myVerizon app. “You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits,” Verizon explained.

VERIZON PHONE SERVICE GOES DOWN FOR SOME CUSTOMERS

The outage began late Wednesday morning and Verizon said it was resolved that night. (Nicolas Economou/NurPhoto via Getty Images)

The company emphasized that the credit is not intended to fully compensate for the inconvenience caused. “No credit really can. But it’s a way of acknowledging your time and showing that this matters to us,” Verizon stated.

According to outage tracking website Downdetector, there were over 100,000 outage reports on Wednesday afternoon. However, the actual number of affected users may vary, as Downdetector relies on user-submitted reports.

Verizon confirmed that the outage was resolved by Wednesday night, with Downdetector reporting a significant drop in outage reports overnight. While most issues appeared to be resolved, some residual reports continued into Thursday.

T-MOBILE MOCKS VERIZON AS OUTAGE IMPACTS RIVAL’S CUSTOMERS NATIONWIDE

Verizon said affected customers can access their $20 credit through the provider’s app. (Pau Barrena/AFP via Getty Images)

For those still experiencing connectivity issues, Verizon advised, “If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.” The company expressed its commitment to improving service, stating, “We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.”

In September 2024, Verizon faced a nationwide wireless outage that impacted over 100,000 users, leaving many customers, including iPhone users, stuck in SOS mode while others experienced dropped calls.

GET FOX BUSINESS ON THE GO BY CLICKING HERE

This outage drew the attention of the Federal Communications Commission, which had previously reached a settlement with Verizon earlier in the year. This settlement required the carrier to pay over $1 million to resolve an investigation into 911 outages across six states, along with entering into a compliance plan with the FCC.