Ask The Techspert: TechBytes Episode 5

This month, I’m back with TechBytes – the column where I answer multiple reader questions in one place. From smartphones to PCs, this column has it all. If you’d like your question answered in the next TechBytes, submit it on this form. Now, let’s get started, shall we?

Question #1: Emails Not Coming Through

I had to change my Google/Chrome password, and now my email isn’t coming through on my iPhone. What should I do?

Techspert’s Answer:

When you change your Google (Gmail) password, it won’t automatically update on other devices, including your iPhone, for security reasons. This is to prevent unauthorized access if your old password was compromised.

To resolve this, open the Settings app on your iPhone, scroll down to Mail, then go to Accounts. Select your Gmail account and tap Re-enter password (or remove and re-add the account). Sign in with your new password, and your emails should start flowing back into your inbox.

Question #2: Snap a Photo, Find the Price

How can I take a picture of something and find out its price or if it’s cheaper somewhere else?

Techspert’s Answer:

That’s exactly what Google Lens and similar features like Bing Visual Search do.

On your iPhone or Android, open the Google app and tap the camera icon in the search bar. Take a photo of the item, and Google Lens will search the web for matching products. You’ll see prices from various stores, allowing for easy comparison without typing a word. It’s as simple as “point, shoot, and shop.” Plus, it shows similar items, so if the exact product is pricey, you might find a great deal on something similar.

Question #3: Is YouTube TV Lagging?

I switched from cable to YouTube TV, and I’ve noticed that some channels are lagging. How can I resolve this issue?

Techspert’s Answer:

Streaming lag usually indicates that your internet connection isn’t fast enough to support the video stream. Here are some steps to troubleshoot:

• Ensure your internet speed is at least 25 Mbps for HD streaming (or higher if multiple devices are online).
• If possible, connect your TV or streaming device directly to your router using an Ethernet cable for a stronger and more stable signal.
• Close other apps or devices that may be using bandwidth.
• Move your router closer to your streaming device to improve the Wi-Fi signal.
• Restart your modem/router to refresh the connection.

If the issue persists, run a speed test at speedtest.net. If your results don’t match the speed you’re paying for, contact your internet provider.

Also, be sure to register for Senior Planet’s free Zoom lecture, Understanding Internet Plans, on Wednesday, September 24 at 10:30am EDT.

Question #4: Traveling Abroad

I’m traveling to Mexico. If I keep my phone turned off, will that stop charges for international fees?

Techspert’s Answer:

Yes! If your phone is completely powered off, you won’t be charged. However, once it’s on and connects to a local network, international roaming charges may apply. To avoid surprises:

• Turn on Airplane Mode for the entire trip (you can still use Wi-Fi whenever available).
• Or call your carrier before you go and ask about an international plan.

This way, you can stay connected without unexpected bills. For more details, check out my techspert article on how to avoid roaming fees abroad.

Question #5: Extra Security for Smart TV?

Hello, is a smart TV secure with Bluetooth, or does it require additional security when connected to the internet?

Techspert’s Answer:

Smart TVs are generally safe when it comes to Bluetooth. The bigger concern lies with the internet connection. A smart TV is essentially another device on your home network, so follow the same good practices as you would with your computer or phone:

• Connect to your home’s secure Wi-Fi (avoid public Wi-Fi).
• Keep your TV’s software up to date.
• Only install trusted apps from the TV’s official store.

Think of Bluetooth as a small door that only opens when paired, while the internet is the larger entrance you want to keep secure.

If you’d like your question answered in the next TechBytes episode, submit it on this form.

Got a tech question that just cannot wait? Join the Everything Tech and Ask a Tech Expert groups on the Senior Planet Community platform to ask any tech questions you might have and discuss technology trends with other like-minded individuals. You can also call our free Senior Planet Tech Hotline at 888-713-3495.

Your Turn

Leave a comment below with any questions or input that you might have!

Techspert Jonathan is Senior Planet’s Sr. Digital Community Relations and Product Specialist and a former Senior Planet San Antonio technology trainer. He is also an iOS developer with a background in Information Systems and Cyber Security.